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Privacy Policy

1. Introduction

REMS Transport Services Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quote, make an enquiry, use our services, or otherwise interact with us.

For the purposes of UK data protection law, REMS Transport Services Ltd is the data controller for the personal data described in this Privacy Policy.

This policy applies to personal data collected through our website, enquiry forms, direct communications, business dealings and service-related activities.

 

2. Who We Are

REMS Transport Services Ltd is a UK-based transport and haulage business.

Our business address is:

REMS Transport Services Ltd
Unit 13 Slater Street
Leicester, LE3 5AS, England

Website: remstransport.co.uk

For privacy-related questions or requests, please contact us through the Contact page on our website.

 

3. Personal Data We May Collect

Depending on how you interact with us, we may collect and process the following types of personal data.

Contact and enquiry information

This may include:

  • Your name
  • Company name
  • Job title or role
  • Business address
  • Email address
  • Telephone number
  • Details submitted through our website enquiry form
  • Any information you provide when contacting us


Transport and service information

Where you request a quote or use our services, we may collect information such as:

  • Collection location
  • Delivery location
  • Cargo or load details
  • Preferred dates and times
  • Service required
  • Access or site instructions
  • Special handling or transport requirements
  • Booking and delivery information


Business and transaction information

This may include:

  • Quotation details
  • Purchase orders
  • Invoices
  • Payment records
  • Account references
  • Contract or service-related correspondence


Supplier and contractor information

If you are a supplier, contractor, subcontractor, driver, logistics partner or other business contact, we may collect relevant business contact details, service information, payment details, compliance information and correspondence.


Website and technical information

When you visit our website, we may collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookie preferences

 

4. How We Collect Personal Data

We may collect personal data in the following ways:

  • When you complete a form on our website
  • When you contact us by phone, email, website form or other communication method
  • When you request a quote
  • When you provide transport or delivery details
  • When we provide services to you or your business
  • When your company, employer, colleague, supplier or logistics partner provides your details
  • Through website cookies and similar technologies

 

5. How We Use Your Personal Data

We use personal data for the following purposes.


To respond to enquiries and quote requests

We use your information to respond to your enquiry, understand your transport requirement and provide relevant information or quotations.

Lawful basis: legitimate interests and/or steps before entering into a contract.


To provide transport and haulage services

We use personal data to arrange transport movements, manage bookings, plan collections and deliveries, communicate with relevant parties and provide our services.

Lawful basis: contract and legitimate interests.


To manage client and supplier relationships

We use personal data to communicate with clients, suppliers, contractors and business partners, manage accounts, maintain records and support ongoing business relationships.

Lawful basis: contract and legitimate interests.


To process payments and manage records

We use relevant information to issue invoices, manage payments, keep financial records and comply with accounting requirements.

Lawful basis: contract, legitimate interests and legal obligation.


To comply with legal and regulatory obligations

We may process personal data where required for tax, accounting, legal, insurance, health and safety, transport-related or regulatory purposes.

Lawful basis: legal obligation.


To protect our business

We may use personal data to deal with disputes, complaints, unpaid invoices, insurance matters, legal claims, fraud prevention or business security.

Lawful basis: legitimate interests and legal obligation.


To improve our website and services

We may use website and technical data to understand how visitors use our website, improve performance and maintain security.

Lawful basis: legitimate interests and, where required, consent for non-essential cookies.

The lawful basis should be included in privacy information, especially where legitimate interests are relied upon. (Information Commissioner’s Office)

 

6. Sharing Your Personal Data

We may share personal data where necessary with:

  • Clients, suppliers, depots, warehouses, delivery sites or collection sites
  • Drivers, subcontractors, logistics partners or transport providers
  • IT, website hosting, email, cloud storage and software providers
  • Payment providers, accountants, bookkeepers, auditors and professional advisers
  • Insurers, brokers, claims handlers and legal advisers
  • Government bodies, regulators, law enforcement agencies or public authorities where required by law
  • Any business buyer, investor or successor if our business is sold, transferred or restructured

We do not sell personal data to third parties.

 

7. International Transfers

Some of the systems or service providers we use may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that suitable safeguards are in place, where required by data protection law.

 

8. How Long We Keep Personal Data

We only keep personal data for as long as necessary for the purpose it was collected.

This may include keeping data for business, contractual, legal, accounting, tax, insurance, dispute resolution or record-keeping purposes.

As a general guide:

  • Enquiry records may be kept for a reasonable period to manage follow-up queries.
  • Client, transport, invoice and contract records may be kept for longer where required for business, accounting, tax or legal purposes.
  • Supplier and contractor records may be kept for as long as needed to manage the business relationship and meet legal obligations.
  • Website analytics data may be kept according to the settings of the tools used.
  • Data that is no longer needed will be securely deleted, anonymised or archived where appropriate.

ICO guidance says organisations should explain retention periods, or the criteria used to decide how long information is kept. (Information Commissioner’s Office)

 

9. Cookies

Our website uses cookies and similar technologies to support website functionality, improve user experience, understand website usage and manage cookie preferences.

Some cookies are necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, may only be used where consent is required.

You can manage your cookie preferences through the cookie banner or settings available on our website.

For more information, please refer to the cookie notice or cookie settings on our website.

 

10. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include secure systems, access controls, password protection, staff awareness, appropriate data handling procedures and the use of trusted service providers.

However, no online system or method of electronic transmission is completely secure, so we cannot guarantee absolute security.

 

11. Your Data Protection Rights

Under UK data protection law, you may have the following rights:

  • The right to access the personal data we hold about you
  • The right to ask us to correct inaccurate or incomplete data
  • The right to ask us to delete your personal data in certain circumstances
  • The right to ask us to restrict how we use your data
  • The right to object to certain types of processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent
  • The right to object to direct marketing at any time

Some rights may not apply in every situation, and we may need to retain certain information where we have a legal, contractual or legitimate reason to do so.

To exercise your rights, please contact us through the Contact page on our website.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. (Information Commissioner’s Office)

 

12. Marketing

We may occasionally use business contact details to send information about our services where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us through the Contact page on our website.

We will not sell your personal data for marketing purposes.

 

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policy of any third-party website you visit.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, systems, services or legal requirements.

The latest version will be published on our website.

 

15. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us through the Contact page on our website.

REMS Transport Services Ltd
Unit 13 Slater Street
Leicester, LE3 5AS, England

 

 

 

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REMS Transport Services Ltd (www.remstransport.co.uk) PRIVACY POLICY: Version No: 1.0 Updated: 1 August 2026